Customer Service Rep – Idaho

Employer: Cinci Engineering

Position: Customer Service Rep

8 Month Contract

Skill Sets:
Required: Desired:
Education Level High School Equivalent
Oral Communication Skills Excellent
Software Packages Lotus Notes
Windows NT
Written Communication Skills Excellent
Industry Background Telecommunications
Software Packages Microsoft Access
Microsoft Excel
Microsoft Outlook
Microsoft Power Point
Microsoft Word
Windows2000
Windows95
Windows98
Notes to Supplier: Attendance very important (dependable) Call center environment - taking calls from end users to resolve out of sync conditions on their accountsBeing able to multi task while talking with customersGood communication skills both verbal & written with attention to detailQuick learner as we have over 20 different systems they would be usingTrouble shooting accounts to find out why their accounts are out of balance All contractors work with Set Top Box issues that are related to FiOS as well as working FiOS self install fall out queue¥sAll contractors are on the phones as well as working queue¥s (3 different work queue¥s at this point in time)All contractors are held accountable to make quota for both calls & work queue Working knowledge of MS Office, (excel, word, access) Positive attitude

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